Shipping policy

Shipping Policy for Coconut365

Thank you for shopping with Coconut365. We are committed to delivering your orders safely and efficiently across India.

Please read our Shipping Policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Sundays
  • Public holidays
  • Government holidays

During high-demand periods, product launches, or festive seasons, processing times may be slightly extended.

2. Shipping Coverage

Coconut365 currently ships across most locations in India.

If your location is not serviceable by our courier partners, our team will contact you regarding alternate shipping options or order cancellation.

3. Estimated Delivery Time

Estimated delivery timelines:

  • Kerala: 2–5 business days
  • South India: 3–6 business days
  • Rest of India: 4–8 business days

Delivery times are estimates and may vary depending on:

  • Courier partner delays
  • Weather conditions
  • Remote delivery locations
  • Public holidays or unforeseen disruptions

4. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Order weight
  • Promotional offers

Free shipping promotions may be available for eligible orders from time to time.

5. Order Tracking

Once your order is shipped, tracking details will be shared via:

  • Email
  • SMS
  • WhatsApp (where applicable)

Customers can use the tracking number to monitor shipment status.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Coconut365 is not responsible for delays, losses, or failed deliveries caused by:

  • Incorrect address
  • Wrong phone number
  • Incomplete delivery details

Additional shipping charges may apply for re-delivery requests.

7. Delayed Deliveries

While we strive to deliver on time, delays may occur due to:

  • Natural disasters
  • Heavy rainfall or floods
  • Courier disruptions
  • Transportation issues
  • Regional restrictions

We appreciate your patience during such situations.

8. Damaged or Missing Packages

If your package arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the package and product
  • Include your order number

Our support team will review the issue and assist with replacement or resolution.

9. Lost Shipments

If your shipment appears lost in transit, please contact our support team.

We will coordinate with the courier partner to investigate and provide an appropriate resolution.

10. International Shipping

Currently, Coconut365 primarily ships within India.

For export, wholesale, or international inquiries, please contact us directly.

11. Contact Information

For shipping-related questions or assistance, please contact:

Coconut365

Bean of India Global Exim LLP

Address:
Adenz Arcade IV, 300 III,
Kolenchery to Kakkattupara Road,
Opp. St Peter's College, New Block,
Kolenchery, Kerala 682311, India

Email: care@coconut365.com
Phone: +91 8086000135

Business Hours

Monday – Saturday
9:00 AM – 6:00 PM IST