Privacy policy

Privacy Policy for Coconut365

At Coconut365, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or subscribe to our services, we may collect:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details (processed securely through payment gateways)
  • Order history

Non-Personal Information

We may also collect:

  • Browser type
  • Device information
  • IP address
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our products and website experience
  • Send order updates and promotional communications
  • Prevent fraudulent transactions
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content.

You can disable cookies through your browser settings, though some website features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting and analytics providers
  • Government or legal authorities when required by law

All third-party partners are expected to maintain the confidentiality of your information.

5. Payment Security

All payments made on our website are processed through secure and trusted payment gateways. We do not store complete payment card information on our servers.

6. Data Retention

We retain your information only as long as necessary for business, legal, accounting, or customer service purposes.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Children's Privacy

Our website and products are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

11. Contact Information

For any questions regarding your privacy, please contact our Data Privacy Lead:

Coconut365

Bean of India Global Exim LLP

Address:
Adenz Arcade IV, 300 III,
Kolenchery to Kakkattupara Road,
Opp. St Peter's College, New Block,
Kolenchery, Kerala 682311, India

Email: care@coconut365.com
Phone: +91 8086000135